1. Who can use Well-Being
Well-Being has two kinds of users: therapists (mental-health professionals who run their practice on the service) and clients (people who book and attend sessions with a therapist). You must be at least 18 to hold an account. Therapists confirm they are qualified and permitted to practise in their jurisdiction. You are responsible for your account and for keeping your login details secure.
2. What Well-Being is — and is not
Well-Being is software that helps therapists run their practice (a bookable page, scheduling, encrypted clinical notes, payments, and video-call links). Well-Being is not a healthcare provider, does not provide therapy or medical advice, and is not a party to the therapist–client relationship. Clinical decisions and the quality of care are solely the therapist’s responsibility.
In an emergency or crisis, do not use Well-Being. Contact your local emergency number 112, or a mental-health helpline in India such as Tele-MANAS at 14416 or KIRAN at 1800-599-0019 (both free, 24×7).
3. Therapist responsibilities
- You control your clients’ information and are the data fiduciary for it; Well-Being processes it on your instructions (see the Privacy Policy).
- You must obtain your clients’ consent to store their information on Well-Being, and keep clinical records in line with your professional and legal obligations.
- You set your own fees and are responsible for the care you provide, your tax, and your compliance with applicable rules.
4. Acceptable use
You agree not to misuse the service. In particular, you will not:
- use Well-Being for anything unlawful, or to store data you have no right to store;
- attempt to access other users’ data, break security, or disrupt the service;
- upload malicious code, or scrape or copy the service beyond your own use.
5. Payments and subscriptions
Well-Being currently offers a free tier and may introduce paid subscription plans. Client session fees are paid directly to the therapist (for example by UPI, or through Razorpay where enabled); Well-Being does not take a commission on those fees and does not store card details. Where a paid Well-Being plan applies, its price and billing cycle are shown at purchase; you can cancel at any time and access continues until the end of the paid period, with no pro-rata refunds unless required by law. Taxes may apply.
6. Intellectual property
Well-Being and its software, design, and content belong to us. You keep ownership of the content you and your clients put into the service. You grant us only the limited permission needed to host and operate the service for you.
7. Suspension and termination
You can stop using Well-Being and delete your account at any time. We may suspend or end an account that breaches these terms, is used unlawfully, or creates risk for others. On termination we handle data as described in the Privacy Policy.
8. Disclaimers and limitation of liability
The service is provided “as is”. To the extent permitted by law, we disclaim implied warranties and are not liable for indirect or consequential loss, or for the therapy or care provided by a therapist. Our total aggregate liability for any claim is limited to the greater of the fees you paid us in the 12 months before the claim or ₹5,000. Nothing in these terms limits liability that cannot be limited by law.
9. Changes to these terms
We may update these terms as the service changes. We will post the new version here and update the effective date; significant changes will be notified by email or an in-app notice.
10. Governing law and contact
These terms are governed by the laws of India, and the courts of Mumbai, Maharashtra have exclusive jurisdiction. Questions about these terms: wellbeingwithus@gmail.com.